Terms and Conditions

This website terms and conditions (“terms”) governs the use of this website www.definitecure.com (“website”) of  DRJ Healthcare Pvt. Ltd. (Definite Cure)  


All visitors to our website should adhere to the following terms and conditions. By accessing or using this website, you agree to be bound by these terms and conditions and accept them in full, as they May be modified by Definite Cure (for purposes of these terms and conditions the term “DRJ Healthcare Pvt Ltd”) from time-to-time and posted on this website.

These website terms and condition are applicable to all transactions including online appointment booking, bill payments, advance payment against services and/or any other transactions through this website or through its hyperlink(s) and authorized third party websites.

Information Provided by You

We require you to provide us with certain information about yourself when you use the Online Transactions. This information shall include patient’s details and card holder’s name in case of online payment facility. We may also use this information to ensure that the bill payment process is carried out accurately and efficiently.

You agree to ensure that any information provided by you shall be complete and accurate. You shall not at any time provide us with information which is false, inaccurate, misleading, obsolete or deceptive. If the information is found false/ deceptive/inaccurate/misleading, Definite Cure holds right to cancel the appointment/ transaction and refund/stop the payment.

To receive the confirmation alert of the appointment booking,  kindly provide your correct contact number and email ID. By providing the said information, you hereby authorize Definite Cure to contact you via telephonic calls, SMS and/ or electronic mail, in respect of the appointments booked by you and for providing the information about the services provided by Definite Cure, to you.

The consultation time provided is indicative and actual consultation time may vary.

Appointment booking is only for consultation and not for follow-up consultation.

The appointment slot will be released in case of late arrival of the patient and the patient will be treated as a walk-in patient and consultation should be subject to availability of time with the respective doctor.

Complete details of ‘New’ patient should be filled accurately, and we may also use this information for data analysis and marketing purposes. By accepting these Terms, you explicitly permit Definite Cure to use the data provided by you for the said purpose.

We track the Internet address of the domains from which people visit us for trend analysis.

We may use the Internet address to identify any fraudulent transaction. If the information provided by you is false/deceptive/inaccurate or misleading, Definite Cure reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal

If you do not wish to provide us with the required information, kindly click on exit button to exit the appointment booking application.


DEFINITE CURE operates and controls this Website from India and makes no representations that the Information is appropriate for use in any other location across the globe. Information published in this Website may contain references to products and services which are available in India and not available in your country. Such references do not imply that DEFINITE CURE intends to make available such products or services in your country. Users are urged to consult DEFINITE CURE officials for information regarding the products and services available to you.

Limitation of Liability for Use of The Site

The information available on the website could inadvertently include inaccuracies or typographic errors. DEFINITE CURE specifically disclaims any liability for such inaccuracies or errors. DEFINITE CURE does not warrant or represent that the information on the website is complete or up-to-date and assumes no obligation to update the website. DEFINITE CURE may change the information on the website at any time without notice or may make improvements or changes to the website at any time.

You agree and undertake that Definite Cure, its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this website or a Hyper-link site or a third party site, or with delay or inability to use the website, even if DEFINITE CURE is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, transmission of any viruses which may infect a user’s equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connect problems, strikes or other labor problems or any force majeure. DEFINITE CURE cannot and does not guarantee continuous, uninterrupted or secure access to the Website.

You are informed that use of internet may be susceptible to several frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. DEFINITE CURE shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. DEFINITE CURE shall not be held responsible for the same.

DEFINITE CURE shall not be responsible for any such failed transaction, where the bank account of the user of the website is debited for the transaction amount and the transaction is not completed, for any reason whatsoever. Such user should connect with his/her banker for any such failed transactions and the user of website absolves DEFINITE CURE of any liability, whatsoever, on this account.

Data Protection

DEFINITE CURE may use “Cookies” for storing visitor preferences, profiling visitors and tracking visitor behavior on this website. Cookies are small data files that a website stores on computer. By visiting this website, you acknowledge, accept and expressly authorize DEFINITE CURE for the placement of Cookies on your computer.

DEFINITE CURE shall take all reasonable precautions to preserve the confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you on the website.

All personal medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care or persons involved in the process of evaluation of your information including but not limited to medical treatment, procedure, services etc. or an organization, which may be responsible to evaluate your treatment expenses. However, DEFINITE CURE reserves the right to perform statistical analyses on your personal data and information. For details on the confidentially and privacy policy refer to the Online Privacy Statement. If such data has been requisitioned by any government agency/department/body and/or any law enforcement agency, DEFINITE CURE shall be entitled to share the same on receipt of a written notice in this regard.

Certain services on the website may require authentication procedures and enable you to access such services by using a user ID and password. DEFINITE CURE shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are part of the website, however you will be the sole and exclusive owner of user ID and the password. It is your responsibility to ensure the confidentiality and protection of your user ID and password and will not reveal to any third party. You are urged to change your password at regular intervals. In addition to user ID and password, DEFINITE CURE may, at its discretion, require you to adopt such other means of authentication

You are cautioned that use of cyber-cafe/shared computer for payment transaction at a shared terminal is risky and you are urged not to use a cyber-cafe/shared computer terminal for any such transactions.

Online Payment Details & Refund Policy

We wish to make your payment process a secure and convenient experience and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.

We use all reasonable endeavors to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you because of any breaches in security.

You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs and maintaining all appropriate security measures.

You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.

DEFINITE CURE may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on the website. You should regularly review the Terms & Conditions on the website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at admin@definitecure.com or write to us at 28, South Extension, Part II, New Delhi – 110049 or call 8800220150.

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